| A1：
| What is Hitachi Solutions @Service24? |
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| Hitachi Solutions @Service24 is a support service provided to customers who purchased package software of Hitachi Solutions. It provides a single support contact for one-stop services through a combination of the Web-based system and e-mail notifications. |
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| A2：
| I need to know more details about the support contents. |
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| Hitachi Solutions @Service24 consists of three support services below.
* Support contents might vary depending on the products. Please see "Service Specifications" for details.
- Quick Resolution Assistance Service
Provides Web-based, problem resolution assistance for contract customers of this service.
- Version Upgrade Delivery Service
Provides contract customers of this service with upgraded products (or patches) upon request.
- What is an upgraded product?
Any program product (with additional functionality) improved from the original product model that customer purchased. It also refers to any program product (or patch) from which defects have been removed * Additional cost may be charged depending on the Product. To apply for this service, please check "What's New" or other related information in advance.
- Information Delivery Service
Provides contract customers of this service with the latest information on the purchased products via the Web site. Such information includes usage recommendations, new product information, and so on. Customer will also receive information on topics such as seminars or trade shows held by Hitachi Solutions.
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| A3：
| I forgot my password. How can I recover the password? |
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| Please re-register your password at Reset Password.
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